Wakalah Bil Ujrah Contract in Zendo Food Delivery Services from Sharia Economic Law Perspective

Authors

DOI:

https://doi.org/10.30983/al-hurriyah.v11i1.10890

Keywords:

Wakalah bil Ujrah, Zendo Food Delivery, Sharia Economic Law

Abstract

The development of digital technology has encouraged the emergence of personal shopping services (jastip), facilitating access to goods and food through online platforms. This study aims to examine the implementation of the wakalah bil ujrah contract in food personal shopping services through Zendo Tulungagung and assess its conformity with the Compilation of Sharia Economic Law. This qualitative study employs an empirical legal approach. Data were collected through semi-structured interviews with the CEO of Zendo Tulungagung and consumers, observation, and documentation. Data were analyzed using the Miles and Huberman model through data reduction, data presentation, and conclusion drawing. The findings indicate that the implementation of the wakalah bil ujrah contract begins with a customer order as an expression of wakalah, followed by a transparent agreement on ujrah. Zendo subsequently performs the mandate by purchasing and delivering the ordered food, while customers make payment after receiving their orders. When an order cannot be fulfilled due to factors attributable to the seller, Zendo remains entitled to ujrah for the services performed. The study concludes that the implementation of wakalah bil ujrah in Zendo Tulungagung's food delivery service is consistent with the Compilation of Sharia Economic Law under PERMA Number 2 of 2008, particularly Chapter XVII, Articles 451, 551, and 552. Academically, this study contributes empirical evidence on the application of wakalah bil ujrah in contemporary digital food delivery services and demonstrates its relevance as a Sharia-compliant contractual mechanism for platform-based transactions.

References

Amin, M. Solusi Berasuransi: Lebih Indah dengan Syariah. Jakarta: Salamadani, 2009.

Anwar, M., A. J. Rialita, and R. Risdiansyah. “Pengkajian Fiqih dan Perkembangan Pasar: Analisis Jasa Titip yang Populer di Kalangan Generasi Milenial.” Jurnal Pendidikan dan Studi Islam, 2022.

Ascarya, P. Akad dan Produk Bank Syariah. Jakarta: PT Grafindo Persada, 2011.

Aslamiyah, Siti Suwaebatul. “Implementasi Akad Wakalah Bil Ujrah pada Penerimaan Pembayaran dalam Jual Beli Online dengan Pembayaran Cash on Delivery Perspektif Hukum Islam.” 2022.

Azzahra, F. D., M. P. T. Amanda, et al. “Mengukur Pengaruh Layanan Jasa Titip Online terhadap Preferensi Pembelian Konsumen.” Jurnal Ilmiah Wahana …, 2025.

B., M. Matthew, and H. A. Michael. Qualitative Data Analysis. 1994.

Djuwaini, D. Pengantar Fiqh Muamalah. 2020.

Ernantika, D. “Analisis Fatwa DSN-MUI No. 113/DSN-MUI/IX/2017 tentang Akad Wakalah Bi Al-Ujrah terhadap Bisnis Personal Shopper/Jastip di Wilayah Ponorogo.” Opinia de Journal, 2021.

Fadhilah, R. “Praktik Jual Beli dengan Sistem Jasa Titip Ditinjau dalam Perspektif Akad Wakalah Bil Ujrah.” Jurnal Pendidikan dan Studi Islam, 2022.

Haq, M. A., A. I. Mahira, A. M. Iskandar, et al. “Penerapan Akad Wakalah Bil Ujrah pada Jasa Titip Online Freelance: Kajian Inovasi Ekonomi Syariah dalam Konteks Gig Economy.” Az-Zarqa’: Jurnal …, 2024.

Kalimullina, M., and M. S. Orlov. “Islamic Finance and Food Commodity Trading: Is There a Chance to Hedge against Price Volatility and Enhance Food Security?” Heliyon, 2020.

Malasari, R., M. Darwis, and Z. Said. “Consumer Protections in Digital Transactions: A Study of Indonesian E-Commerce through Positive and Islamic Law.” Milkiyah: Jurnal Hukum …, 2026.

Mubarok, J. Perkembangan Fatwa Ekonomi Syari’ah di Indonesia. Pustaka Bani Quraisy, 2004.

Muhammad, A., and H. P. Niaga. Hukum dan Penelitian Hukum. Bandung: PT Citra Aditya Bakti, 2004.

Najwa, N. “Tinjauan Hukum Islam terhadap Jasa Titip Jual Beli Makanan Online di Desa Tengguli Kecamatan Sajad Kabupaten Sambas.” Lunggi Journal, 2024.

Niffilayani, A. “Legal Analysis of Islamic Economic Law on Hybrid Contracts in Islamic Financial Institution Products.” Jurnal Ilmiah Mizani: Wacana Hukum, Ekonomi dan …, 2024.

Pal, D., S. Funilkul, W. Eamsinvattana, et al. “Using Online Food Delivery Applications during the COVID-19 Lockdown Period: What Drives University Students’ Satisfaction and Loyalty?” Journal of Foodservice Business Research, 2022. https://doi.org/10.1080/15378020.2021.1964419.

Putra, R. M. Suntama. “Penerapan Prinsip Dasar Etika Penelitian Ilmiah.” Jurnal Pendidikan Tambusai, 2023.

Putri, C. K. A., J. Anggraini, et al. “Analisis Akad Wakalah pada Transaksi Financial Technology Syariah.” Al-Bank: Journal …, 2023.

Ridwan, R. Metode Penelitian. 2024.

Rifqan, K. Penerapan Jasa Titipan terhadap Penjualan Makanan pada Pedagang Online Ditinjau dari Ekonomi Syariah di Kota Banda Aceh. 2023.

Safitri, Nurhabits, Achmad Budi Susetyo, Universitas Trunojoyo Madura, and Perumahan Telang Inda. “Penerapan Akad Wakalah Bil Ujrah terhadap Kinerja Operasional Bank Syariah.” 3, no. 6 (2025).

Sugiono, S. Metode Penelitian Pendidikan: Pendekatan Kuantitatif, Kualitatif, dan R&D. Cet. XV. Alfabeta, 2012.

Tohirin, M. Metode Penelitian Kualitatif dalam Pendidikan dan Bimbingan Konseling: Pendekatan Praktis untuk Peneliti Pemula dan Dilengkapi dengan Contoh …. Jakarta: PT RajaGrafindo Persada, 2016.

Utami, S. “Implementasi Akad Wakalah Bil Ujrah pada Jasa Titip (Jastip) Akun Instagram @Jastip.Padaidi.” Al Iqtishadiyah: Journal of Islamic …, 2022.

Warjiyo, P. “Accelerating Digitalization in the Sharia Economy and Finance for Inclusive and Sustainable Growth in the Post-Pandemic Recovery.” Journal of Islamic Monetary Economics and Finance, 2024.

Yusuf, H., A. Borahima, A. Miru, N. Nurfaidah, et al. “Legal Shifts in Credit Agreements Amid Covid-19: A Contextualized Analysis from Islamic Economic Law.” Jurnal Ilmiah Mizani …, 2025.

Zaenudin, A. N. Fikih Muamalah Klasik dan Kontemporer. Bogor: Ghalia Indonesia, 2012.

Zuzanti, Z. “Interdisciplinary Drivers of Fiqh Muamalah: Social, Economic, and Technological Perspectives.” Sinergi International Journal of Islamic Studies, 2024.

Downloads

Published

2026-06-10

How to Cite

Munna, N. I. F., & Qomaruzzaman, M. (2026). Wakalah Bil Ujrah Contract in Zendo Food Delivery Services from Sharia Economic Law Perspective. Al-Hurriyah: Jurnal Hukum Islam, 11(1), 167–178. https://doi.org/10.30983/al-hurriyah.v11i1.10890

Issue

Vol. 11 No. 1 (2026): June 2026

Section

Articles

Citation Check

License

Copyright (c) 2026 Nurul Isna Faizatul Munna, M. Qomaruzzaman

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).