Integration of Digital Public Services Mall Application with a Citizen Centric Government Services Approach

Abstract

The integration of government services represents a practical solution in the context of the numerous applications developed by both Central and Regional Governments, particularly those used to access public service applications. The Digital Public Service Mall application can be leveraged by Regional Governments through data integration, enhanced with Single Sign-On (SSO) capabilities. This will facilitate collaboration between Regional Apparatus Organizations (OPD), enabling them to work together as technical managers of public services. Consequently, this will simplify public access to these services, eliminating the need for repeated data entry processes. Additionally, this system can be developed using facial recognition (FR) technology, which can be integrated with the Digital Population Identity (IKD). The concept of Citizen-Centric Government Services has been widely adopted by governments in various countries to bring government services closer to their citizens. This research focuses on analyzing the integration of data and public service applications, specifically the Digital Public Service Mall (MPP) application in West Java Province. The data analysis technique employed is descriptive-analytical with a qualitative approach. The Citizen-Centric Government Services framework assists in analyzing the extent of data and application integration implementation in a government service. This framework outlines the dimensions within it based on achievement indicators aligned with expectations. Data collection includes semi-structured interviews, participatory observations, and documentation. Based on the analysis results using the dimensional approach within the Citizen-Centric Government Services Framework, it is evident that the Digital MPP application of West Java Province is optimally utilized by the Regency/City Governments and the people of West Java Province. The analysis using the Citizen-Centric Government Services Framework approach reveals that several achievement indicators within each dimension can be met through effective collaboration between the government and the community.